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Frequently Asked Questions

Shipping & Delivery

Ohh yes, it's possible!😁

Our unique packaging method, ensures that your plant will arrive safely. The plants get wrapped up in corrugated cardboard, tissue paper and craft paper. We then use recycled wood straw to keep the plants secure in the box.

We ship to 6 major Canadian provinces - AB, BC, SK, MB, ON & QC.

In most cases, orders are packed and delivered to your doorstep within 10 business days. Our fulfillment team usually packs the orders within 4 days. Following shipment, transit can take anywhere between 2-8 business depending on your location as well as your preferred shipping method.

You can expect the following timelines based on your location:

AB: 2-7 days | BC: 2-7 days | ON: 5 -14 days | QC: 5 - 14 days | SK: 2-7 days | MB: 3-10 days

We carefully pack your plant babies with corrugated boards & shredded wood and we use heating packs to keep the package warm during transit.

Now, things do get complicated when there's a polar vortex or blizzard 🥶. At extreme temperatures, we may decide to hold your order and ship only once we feel that your plants can handle the chills.

Returns and Replacements

Plants are delicate little things and while we try our very best to do the right thing, we may sometimes falter. In most cases, this is usually due to mishandling or delays from our shipping carriers. Regardless of the situation, we make sure to fix it. We are here for our customers and if your plants have arrived dead, we will gladly resend a new one or issue a refund.

Please reach out to our CX team:

Email: orders@fleurliving.com

Text: (587) 871-8380

Products

Unless specifically defined in the product description, most plants come in nursery pots and not in the decorative pots shown in the pictures. Decorative & designer pots are available separately for purchase in our Pots & Planters collection.

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